Aviate Audio

FAQs

Q: Is Airpatch compatible with all effects pedals?

A: Airpatch is compatible with all effects pedals using industry standard instrument level signals. Airpatch has been tested with most major brands and designs. Current Airpatch models are compatible with ‘mono’/ monophonic audio connections only (not stereo).

Results may vary depending on the design of the pedal you use. If you experience an issue please let us know and describe which effects pedal combination was used. Due to the true-bypass switching design on current Airpatch models, we recommend using true bypass effects pedals, however Airpatch is compatible with buffered effects pedals.

 

Q: How many pedals can I connect?

A: Airpatch uses a single channel effects loop. You may connect as many pedals in the effects loop as you want. All pedals in the loop will be activated and bypassed together using the single-button wireless controller. Airpatch can be connected anywhere in your signal chain allowing you to connect pedals before and after the effects loop as well.

 

Q: Will there be interference with other wireless devices?

A: No. Airpatch is compliant with FCC regulations and has been designed and tested to ensure that it will not disrupt other wireless devices or be disrupted by other wireless devices (including wireless guitar systems, bluetooth devices, phones, etc.).



Q: Is the attachment system compatible with my instrument?

A: Yes. The Airpatch controller mounting plate is designed to mount securely on any flat surface using our proprietary removable, reusable adhesive pad. The wireless controller clips into the mounting plate. The connection is very strong and you will not need to worry about it falling off or being removed by accident.

If your instrument does not have a flat surface to locate the controller, or your application demands a different solution please reach out and we will work with you to develop a mounting plate that suits your application. Stay tuned for new mounting plate options for instrument straps and more.



Q: Will the adhesive pad mark or damage my finish?

A: We use a specialized adhesive pad that was developed specifically for finish friendly applications. The adhesive pad has been tested on Nitrocellulose, Polyurethane and Polyester guitar finishes with no effect on the finish whatsoever after being fastened to the instrument for months at a time.

Please ensure you follow the assembly instructions when applying the adhesive pad. The permanent side sticks to the controller mounting plate and the finish friendly/ reusable side will adhere to your instrument or playing surface. If the adhesive pad gets dirty simply wash it with warm, soapy water until clean and let it dry in a clean place. Once dry, the pad will be clean and the adhesion will be preserved.

Ordering Online at Aviate Audio

Q: How can I order?

A: At aviateaudio.com you can order easily using our online store. When you find a product you need, you can add it to your cart and go through the ordering process. After the order is ready, you will receive an order summary in your email. The order summary will also be stored in your account.

 

Q: When will I receive my pre-order?

A: Please refer to the estimated delivery time frame indicated during check out. You may choose to receive updates about the status of the product via email and we invite you to follow our social media to stay up to date on the status of our pre-orders. Thank you very much for your support!

 

Q: Can I cancel my pre-order?

A: If a pre-ordered product purchased from the Aviate Audio website is not shipped within 90-days of purchase you may cancel your pre-order and receive a refund. Please contact customer support via email at contactus@aviateaudio.com and refer to our return policy for more information.

 

Q: Why should I buy online?

A: Speeding up the process. By ordering online you will get prices faster and you will be able to go through the order confirmation and payment process much faster. Most orders placed online ship the same day. Our products are available at aviateaudio.com and select online and physical retailers.

 

Q: What information should I input when ordering?

A: Our online ordering system will ask for all the important information you should submit. If you have a VAT number, please remember to submit it. This will make sure the shipment is not delayed because of the lack of a VAT number

 

Q: What payment methods can I use?

A: You can use all major credit cards.

If you are a customer with an established customer relationship with Aviate Audio. you are able to use the invoice as a payment method on our online shopping checkout process. If the invoicing option is not activated for you although you are a repeated customer, please notify us via email at contactus@aviateaudio.com.

 

Q: Is VAT charged?

A: If you have a VAT number, then VAT is not charged. You need to remember to add the VAT number to your account information section. The online checkout system will automatically fill in the submitted VAT number when you order products.

You can also add your VAT number during the checkout process manually.

 

Q: Can I change the delivery address?

A: In most cases we will be unable to change your delivery address after your order is placed. Please ensure you verify your shipping information before placing your order. If you place an order with an incorrect shipping address please notify immediately and we will do our best to assist you.

 

 Q: What are the delivery charges?

A: Delivery charges are dependent on the shipment requirements and location. You can see the shipping fees on the checkout process before the payment is made.

 

Q: Can I cancel my order?

A: If you want to cancel your order, please do so as soon as possible on our website. If we have already processed your order, you need to contact us and return the product.

 

Q: Do you have the product in stock?

A: All the products which are shown on our site are available. Order lead time depends on the products and quantities.

 

Q: How to contact customer service?

A: If you have questions regarding our online store (ordering, account questions, technical questions), please contact us via email: contactus@aviateaudio.com

 

Q: Can I return a product?

A: If you want to return a product, please contact contactus@aviateaudio.com

 

Delivery

Q: Can I track my order?

A: You will be able to track your delivery if the shipping service you select for your order includes shipment tracking. If shipment tracking is included with the shipping method you selected we will send you the tracking code of the shipment when the parcel has been sent.

 

Q: Shipping time?

A: Shipping time will be confirmed on the order confirmation page during check out.

 

Q: Shipping cost?

A: Shipping costs are dependent on your location and products on your order. Our online store shows the shipping fee and shipping cost automatically on the checkout.

 

Q: Changing the shipping address?

A: In most cases we will be unable to change your delivery address after your order is placed. Please ensure you verify your shipping information before placing your order. If you place an order with an incorrect shipping address please notify immediately and we will do our best to assist you.