Ordering Online at Aviate Audio

Q: How can I order?

A: At aviateaudio.com you can order easily using our online store. When you find a product you need, you can add it to your cart and go through the ordering process. After the order is ready, you will receive an order summary in your email. The order summary will also be stored in your account. 

Q: Why should I buy online?

A: Speeding up the process. By ordering online you will get prices faster and you will be able to go through the order confirmation and payment process much faster. Most orders placed online ship the same day. Our products are available at aviateaudio.com and select online and physical retailers.

Q: What information should I input when ordering?

A: If your delivery address is ourside the United States include your phone number. Our online ordering system will ask for all the important information you should submit. If you have a VAT number, please remember to submit it. This will make sure the shipment is not delayed because of the lack of a VAT number.

Q: What payment methods can I use?

A: You can use all major credit cards.

If you are a customer with an established customer relationship with Aviate Audio. you are able to use the invoice as a payment method on our online shopping checkout process. If the invoicing option is not activated for you although you are a repeated customer, please notify us via email at contactus@aviateaudio.com.

Q: Is VAT charged?

A: If you have a VAT number, then VAT is not charged. You need to remember to add the VAT number to your account information section. The online checkout system will automatically fill in the submitted VAT number when you order products.

You can also add your VAT number during the checkout process manually.

Q: Can I change the delivery address?

A: In most cases we will be unable to change your delivery address after your order is placed. Please ensure you verify your shipping information before placing your order. If you place an order with an incorrect shipping address please notify immediately and we will do our best to assist you.

 Q: What are the delivery charges?

A: Delivery charges are dependent on the shipment requirements and location. You can see the shipping fees on the checkout process before the payment is made.

Q: Can I cancel my order?

A: If you want to cancel your order, please do so as soon as possible on our website. If we have already processed your order, you need to contact us and return the product.

Q: Do you have the product in stock?

A: All the products which are shown on our site are available. Order lead time depends on the products and quantities.

Q: How to contact customer service?

A: If you have questions regarding our online store (ordering, account questions, technical questions), please contact us via email: contactus@aviateaudio.com

Q: Can I return a product?

A: If you want to return a product, please contact contactus@aviateaudio.com. Be sure to review our Return Policy.

Delivery

Q: Can I track my order?

A: You will be able to track your delivery if the shipping service you select for your order includes shipment tracking. If shipment tracking is included with the shipping method you selected we will send you the tracking code of the shipment when the parcel has been sent.

Q: Shipping time?

A: Shipping time will be confirmed on the order confirmation page during check out.

Q: Shipping cost?

A: Shipping costs are dependent on your location and products on your order. Our online store shows the shipping fee and shipping cost automatically on the checkout.

Q: Changing the shipping address?

A: In most cases we will be unable to change your delivery address after your order is placed. Please ensure you verify your shipping information before placing your order. If you place an order with an incorrect shipping address please notify immediately (contactus@aviateaudio.com) and we will do our best to assist you.